- American Janitorial Services
FAQS
At American Janitorial Services, we understand that businesses often have questions about commercial cleaning and janitorial services. Below, we’ve answered some of the most common questions to help you better understand our cleaning process, scheduling, and service options.
Are your janitors trained to work after business hours?
Yes. Many of our clients prefer after-hours cleaning to avoid disruptions during the workday. Our janitors are fully trained to handle late-night and early-morning shifts with complete professionalism. We work around your schedule, whether you need the space cleaned before your staff arrives or after everyone leaves.
Do you bring your own cleaning supplies and equipment?
Absolutely. Our teams arrive with professional-grade tools, eco-friendly products, and hospital-grade disinfectants. You will not have to worry about storage, restocking, or managing supplies. We handle everything from start to finish.
Do you use eco-friendly or green cleaning products?
Yes. We use non-toxic, eco-friendly cleaning products wherever possible. They are safe for people, pets, and the environment without sacrificing cleaning effectiveness. If your facility has specific product requirements, we are happy to accommodate them.
How do you ensure quality and consistency in your cleaning services?
We maintain high standards through detailed checklists, regular site inspections, and ongoing staff training. Every job is monitored by a supervisor to ensure each area meets our cleanliness standards before we leave your space.
Will I always get the same cleaning crew?
We make every effort to assign the same team to your space consistently. When your crew becomes familiar with your layout and preferences, it leads to faster, more reliable results every visit.
Are your cleaners background-checked?
Yes. Every member of our cleaning staff is thoroughly vetted before joining our team. We only hire trained professionals with a strong work ethic and a clean background. You can have complete confidence that your space is in safe and trusted hands.
Is American Janitorial Services SF licensed, bonded, and insured?
Yes. We are fully licensed, bonded, and insured. This gives you complete protection and peace of mind when our team is working on your property.
What happens if something is damaged during cleaning?
We take full responsibility for any accidental damage caused by our team. Our insurance covers such incidents and we will communicate with you directly and promptly to resolve the issue.
Is there a minimum contract length, or can I book a one-time clean?
We offer both one-time cleans and ongoing recurring contracts. There is no pressure to commit long-term. We earn your repeat business through the quality of our work.
How do I get a quote and get started?
Simply call us at (415) 417-1850 or fill out the contact form on our website. We will assess your space, discuss your needs, and provide a free, no-obligation quote, usually within 24 hours.
Can I change my cleaning plan after signing a contract?
Of course. We understand that a business’s cleaning needs can evolve over time. You can modify your schedule, scope, or frequency at any point. Just reach out to our team and we will update everything accordingly.
Which areas do you serve in San Francisco?
We provide commercial janitorial services across all San Francisco neighborhoods including the Financial District, SoMa, Mission District, Union Square, Civic Center, Chinatown, Marina District, and North Beach. Our teams serve offices, retail stores, medical facilities, and commercial buildings throughout the entire city.
What factors affect the cost of commercial cleaning services?
The price depends on several key factors including the size of your facility, the type of cleaning required, how often you need service, and any specialized tasks like carpet cleaning, window washing, or floor waxing. High-traffic areas or facilities with strict sanitization requirements may also influence the final cost.
What factors affect the cost of office cleaning?
Office cleaning costs are based on the size of your space, the level of foot traffic, how frequently you need cleaning, and any add-on services such as carpet shampooing, window washing, or disinfecting high-touch surfaces.
What factors affect the price of restaurant cleaning?
Restaurant cleaning costs depend on the size of your location, the type of cleaning required, the number of high-touch surfaces, kitchen equipment involved, and any unique requirements such as post-construction cleaning or weekend scheduling. We provide a customized quote after assessing your specific needs so you only pay for what you actually need.
Can I change or pause my cleaning schedule?
Yes. Our cleaning plans are fully flexible. Whether your business hours shift due to seasonal changes, renovations, or staffing adjustments, you can update the frequency, timing, or scope of your service at any time. Just contact our support team and we will make the changes right away.
Are your office cleaning services scalable?
Yes. Our services are designed to grow with your business. Whether you are expanding to a new floor, opening additional locations, or simply need to adjust your cleaning frequency, we will update your plan to match your needs.
What types of spaces do you clean?
We clean all types of commercial workspaces including small startups, corporate offices, co-working hubs, retail spaces, restaurants, medical facilities, and multi-tenant buildings. We also offer after-hours cleaning for businesses that operate during the day.
Do you sanitize high-touch surfaces like doorknobs, keyboards, and shared equipment?
Yes. High-touch surfaces are a priority in every clean. We disinfect all communal areas and shared surfaces including doorknobs, light switches, countertops, phones, and shared equipment as a standard part of our service.
Can you clean co-working spaces on a daily or high-frequency schedule?
Yes. Co-working spaces see heavy daily foot traffic, so we offer daily, twice-daily, or on-demand cleaning plans to keep shared desks, lounges, kitchens, and restrooms consistently clean and ready for members.
Do you sanitize shared equipment like printers, phone booths, and communal areas?
Yes. Shared surfaces are handled with extra care in co-working environments. We disinfect all communal equipment and high-contact zones as part of every scheduled visit.
What carpet cleaning methods do you use?
We use professional-grade methods suited to the specific carpet type, including steam cleaning, dry cleaning, and hot water extraction. This ensures deep removal of stains, odors, and allergens without damaging the carpet fibers.
How long does it take for carpets to dry after cleaning?
Drying time typically ranges from 2 to 6 hours depending on carpet thickness, humidity, and ventilation. We can schedule cleaning at times that minimize disruption to your business.
Can you clean delicate or specialty upholstery fabrics?
Yes. We assess the fabric type before beginning and use the appropriate technique for each material, including velvet, leather, microfiber, and other delicate textiles. Our goal is to restore the upholstery without causing any damage to the fibers.
What types of flooring do you clean and treat?
We clean and treat all commercial flooring types including hardwood, tile, vinyl, epoxy, marble, and carpet. We use the correct products and methods for each surface to prevent damage and maintain the finish.
Do you offer floor waxing, stripping, or sealing services?
Yes. Beyond routine cleaning, we offer stripping, waxing, buffing, and sealing services to restore shine and protect high-traffic floors over the long term.
Do you clean windows in bad weather or during winter months?
Window cleaning can be done year-round. However, certain weather conditions such as heavy rain, strong winds, or extreme cold may require rescheduling for safety reasons. Our team monitors weather forecasts closely and will coordinate flexible appointments to make sure you never lose your spot.
Can you remove scratches or permanent stains from glass?
Light scratches and hard water stains can often be minimized or removed using specialized polishing compounds and restoration techniques. However, deep scratches or etched damage may require glass replacement rather than cleaning alone.
Can you handle food-grade cleaning for restaurants, cafes, and food-service businesses
Yes. We use food-safe, non-toxic cleaning products that comply with California health codes. This makes us a reliable choice for any food-service business in San Francisco, from full-service restaurants to ice cream shops and cafes.
Can we modify our restaurant cleaning plan as our needs change?
Absolutely. Restaurant operations evolve over time and our cleaning plans are built with that in mind. You can upgrade, downgrade, or adjust your plan at any time. Our goal is to keep your space clean while staying in sync with your schedule and budget.
Do your cleaners follow healthcare cleaning standards?
Yes. Our team is trained to clean medical facilities using EPA-approved disinfectants and proper healthcare protocols. We cover exam rooms, waiting areas, restrooms, and all high-touch surfaces to meet the hygiene and compliance standards your facility requires.
Are your medical office cleaners trained for biohazard waste disposal?
Yes. We follow proper disposal procedures in compliance with San Francisco health regulations so your facility stays compliant during inspections and audits.
Can cleaning be scheduled around patient hours?
Yes. We offer fully flexible scheduling including daytime and after-hours cleaning so our team stays out of the way while your staff focuses on patient care.
Is your medical cleaning thorough enough to pass inspections?
Yes. Our detailed, consistent approach ensures your facility is always inspection-ready. We follow strict checklists and our supervisors verify the work before each visit is considered complete.
How is post-construction cleaning different from standard cleaning?
Post-construction cleaning is far more detailed and thorough than routine cleaning. It targets fine drywall dust, paint splatter, construction debris, and residue on newly installed surfaces that standard cleaning simply does not cover.
How soon after construction finishes should cleaning be done?
As soon as construction is complete. Cleaning right away prevents delays, inspection issues, and the need for additional cleanup passes later.
How long does post-construction cleaning typically take?
The timeframe depends on the size and condition of the space. We conduct an initial walkthrough and give you a clear time estimate upfront so there are no surprises on the day of service.
Do you handle debris removal or only the fine cleaning?
We handle both. Our process starts with removing large debris and materials, then moves into detailed surface cleaning, floor restoration, window and fixture polishing, and a final quality inspection.
Do I need to be on-site during the post-construction clean?
No. As long as we have proper access, our team can handle everything independently and leave the space clean, safe, and ready for your return or for inspections.
Do you use surface-safe products on newly installed floors and fixtures?
Yes. We use surface-safe, non-abrasive products and specialized techniques to protect new floors, countertops, glass, and fixtures from damage during the cleaning process.
How does overnight cleaning work in terms of access and security?
Our overnight team is fully vetted, background-checked, and trained to work independently after hours. We coordinate with your security team or designated key-holder to ensure safe and seamless access to your property.
Can I receive a report of what was cleaned overnight?
Yes. We provide detailed completion checklists and can send a summary report so you know exactly what was cleaned and inspected before your team arrives in the morning.
How quickly can you respond for a same-day cleaning request?
We do our best to accommodate same-day requests based on team availability. Contact us as early in the day as possible at (415) 417-1850 to check availability and get a crew dispatched to your
Is same-day cleaning more expensive than a scheduled service?
Same-day service may carry a small premium depending on availability and the scope of work. We will always be transparent about pricing before confirming your booking so there are no surprises.
